The Global Entry trademark is owned by DHS. Use of DHS-owned trademarks does not imply endorsement by DHS, or the Transportation Security Administration. This website is not affiliated with the Department of Homeland Security (“DHS”) or the Transportation Security Administration.
If you are an existing client or you have a question about making an application for a Global Traveler Pass with us, please use the contact form below. If you did not use our service to submit your application we cannot help with any login problems you may experience
E-mail: [email protected]
If you are contacting us about a refund, please write REFUND in the subject field. Your request will be dealt with within 48 hours.
We do not operate a call center facility. If you require a refund or have a specific question about an application submitted or about how to fill out an application form please send an email.
Address: 4550 NEW LINDEN HILL RD, WILMINGTON DE 19808
We offer paid-assistance service specializing in Trusted Traveler application form filing.
Please familiarize yourself with our terms of service before appointing us to file your Trusted Traveler application.
We are a private company not a United States government agency. We are not associated with any United States government agency.
We cannot influence the outcome of your approval or denial to a trusted traveler program.
We provide refunds within 24 hours.
If you have reason to believe you qualify for a refund, please email us immediately at [email protected]
We are not liable for anything above our service fee;
Please note: We cannot refund the mandatory U.S. government fee ($100).
If you believe that you are due a refund, please e-mail: [email protected] with the subject line: Name of Applicant: Refund